Refund Policy
Refund and Cancellation Policy
Effective Date: March 31, 2026
At www.kulavadhu.com, we strive to provide a comprehensive matchmaking experience through our verified user profiles and advanced search features. Please read this policy carefully before purchasing any premium membership or service packages.
1. General Non-Refundable Policy
- All Sales Are Final: Except as explicitly stated in this policy, all payments made for premium memberships, renewals, or add-on services on www.kulavadhu.com are strictly non-refundable.
- Service Commencement: Because digital access to our premium database, contact information, and automated matchmaking features is granted immediately upon payment validation, the service is considered fully consumed.
2. Exceptions and Special Situations
We will evaluate and may issue a refund or partial credit only under the following highly specific circumstances:
- Technical Error / Double Billing: If your credit card, debit card, or bank account is charged multiple times for a single transaction due to a technical glitch, the duplicate amount will be refunded in full.
- Service Non-Delivery: If you pay for a premium package but your account fails to upgrade within 48 hours due to an internal server issue, and our support team cannot manually rectify the error, a full refund will be processed upon request.
3. Scenarios Where Refunds Are Strictly Denied
Kulavadhu will not grant refunds under any circumstances if:
- Change of Mind: You change your mind, find a partner outside of our platform, or decide you no longer wish to use the service after payment.
- Lack of Responses: You do not receive the expected amount of replies, acceptances, or successful matches from other members. We provide a matchmaking platform but do not guarantee user interaction or marriage.
- Profile Deactivation: You voluntarily delete, block, or pause your account before your premium membership period expires.
- Account Violations: Your account is suspended, terminated, or restricted by our moderation team due to a violation of our Terms and Conditions (e.g., uploading fake photos, harassing other members, or using the site for commercial purposes).
4. Cancellation of Auto-Renewal
- If you have subscribed to an auto-renewing package, you may cancel the auto-renewal at any time through your account settings.
- Canceling an auto-renewal stops subsequent billings; it does not result in a prorated refund for the remainder of your current active billing cycle.
5. How to Request a Refund (For Eligible Technical Claims)
If you experience a technical error or double-billing issue, you must submit a formal request:
- Contact Us: Email our support team at [Insert Support Email Address] or use our official Contact Us page.
- Provide Details: Include your Registered Email Address, Mobile Number, Matrimonial ID, Payment Date, and a screenshot of the transaction receipt.
- Review Timeline: Validated refund claims will be reviewed within 7 business days. Approved refunds will be credited back to the original payment source (bank account, card, or wallet) within 10–15 business days, depending on your bank's processing cycles.
If you want to refine this policy, let me know:
- Do you offer a trial period or any conditional "money-back guarantee" if a user gets no views?
- What is the official support email address you want to display for handling billing complaints?